Refund policy

Return & Refund Policy

At TrendFork, we carefully inspect and securely pack products before dispatch. Please read the following policy carefully before placing your order.

1. Damaged or Defective Products

If your order arrives damaged, defective, or physically damaged during delivery, please contact us as soon as possible.

For damage or defect claims, an unboxing video is required as part of our verification process.

📹 2. Mandatory Unboxing Video

Before opening your parcel, please start recording a continuous, unedited video.

The video must:

  1. Start before the parcel is opened.
  2. Clearly show the sealed parcel from all sides (360°).
  3. Clearly show the shipping label/order details.
  4. Continue while the parcel is being opened.
  5. Show the product immediately after opening.
  6. Clearly capture any visible damage, defect, missing item, or other issue.

Do not stop, pause, edit, or cut the recording during the unboxing process.

Please also keep the original packaging, shipping materials, and product until your claim has been reviewed and resolved.

⚠️ Important — Damage/Defect Claims Without Video

The unboxing video is required to help us verify whether damage occurred before or during delivery.

If an unboxing video is not available, we may be unable to verify the condition of the parcel and product at the time of delivery, and the claim may be declined where the damage or defect cannot reasonably be established.

We may also request additional photographs, videos, order information, or other evidence before approving a replacement or refund.

3. Wrong Product or Wrong Size Sent

If TrendFork sends you a product or size different from what you ordered, please contact us with your order details and supporting evidence.

Such cases will be reviewed and, where verified, an appropriate resolution such as replacement or refund may be provided.

4. Size/Fit Issues & Change of Mind

We do not accept returns or exchanges simply because:

  • The product does not fit the customer as expected.
  • The customer selected the wrong size.
  • The customer changed their mind after receiving the product.
  • The customer does not like the product after delivery.
  • The customer expected a different appearance despite the product matching its listing.

Please carefully check the product description, specifications, size information, measurements, images, and other details before placing your order.

However, if the product does not match the size, specifications, or characteristics advertised or ordered, please contact us so the issue can be reviewed.

5. Refund or Replacement

If a valid issue is verified, TrendFork may provide:

  • Replacement, subject to availability; or
  • Refund, where applicable.

The resolution will depend on the nature of the issue and the circumstances of the order.

6. Original Packaging

Please retain the original parcel, packaging, labels, and product until your claim has been completely resolved.

7. Email Us -forktrend60@gmail.com

For a damaged, defective, or incorrect order, please contact TrendFork with:

  • Order number
  • Unboxing video
  • Clear photographs/videos of the issue
  • Any other information requested by our support team

We will review the claim and assist you with the appropriate resolution.